Danchuk: Made in the USA

Dan and Art Danchuk created Danchuk Manufacturing in Santa Ana, California in 1976 and since then have been known for their high quality “Made in the USA” auto restoration parts. With Danchuk’s popularity and success, their business management challenges multiplied rapidly. It was essential that their systems dramatically improved to keep up with their business.

“We needed a complete overhaul to support our growth and dramatically improve our customer service”, said Brian Danchuk.

Danchuk found The Attivo Group and hired them to conduct a full needs analysis and system improvement recommendation. Given the company’s growth, it was time to take a giant step to improve efficiencies, customer service, and Danchuk’s online presence. Attivo stepped in to create a system that could take on all the aspects that their company needed to withstand their rapidly growing business.

“Our needs were complex. The Attivo team dug deep into our business and took the time required to fully understand our business challenges”, said Steve Brown, former General Manager.

Synergy was able to provide real time customer service task lists, efficiencies and customer inquiry response time has dramatically improved. Danchuk’s new website is now extremely easy to navigate and as a result, customers have been more willing to make purchases.
“We achieved an 80% reduction in labor cost and administrative overhead related to our growing e-commerce sales.  We’re truly positioned for substantial growth and cost containment”, said Brian Danchuk.

Danchuk’s team states they’ve enjoyed their continued relationship with Attivo and trust them to continue leading the way through new challenges in this ever-changing economy.

Customer relationship management for small businesses
Customer relationship management for small businesses