ERP Support Services

Fully Managed ERP Software Support and Comprehensive Training Services

An ERP Solution is only as good as the support behind it! The Attivo Group provides 24/7 comprehensive support to ensure your business processes are always taken care of – whenever you need us. Our support includes: 

  • User Training 
  • Custom Report Writing 
  • “How-To” Guidance 
  • Complete System Documentation 
  • Software Update Services 

Complete Visibility, User Training & Documentation

Our team at Attivo provides detailed documentation of your entire system and users. This means when you call in – we know who’s on the other line! Attivo is your trusted partner for supporting your business for the long haul. 

Having complete end-to-end visibility of your business is essential for data-informed decision-making. Comprehensive training ensures everyone’s on board and is crucial for maximizing the effectiveness of your system. 

Through our customer portal you can enter and track your support requests and view past history, as well as your system documentation. Our support clients also enjoy exclusive access to a wide array of ERP training resources and ongoing guidance for your operational system. 

Our online learning platform, Attivo Academy, offers specialized training to help users quickly understand their systems, with courses featuring videos, step-by-step guides, and quizzes. Perfect for busy professionals, the platform allows managers to monitor progress and ensures thorough internal adoption of the software. 

Other services included in Standard Support

Database Administration

SQL Optimization

Data Health Check

System Monitoring

  • Database Administration 
  • SQL Optimization 
  • Data Health Check 
  • System Monitoring 

 

ERP, CRM and related applications depend on hundreds of database tables that need supervision. Maintaining SQL database security measures, monitoring table size, managing purge and archival functions, addressing error conditions and keeping integrated services working properly, are just a few of the tasks included in Database Administration. 

Your system also depends on Microsoft SQL Server, which is considered the ‘engine’ that runs your system. We offer services for your server, including configuring server RAM allocation, managing database maintenance plans, monitoring disk space, applying service packs and other tasks all geared to help your system run fully optimized. 

Managed Services

Looking for ERP service support? Contact us to discuss a custom-fit plan for your needs!