ERP Support Services

ERP Software Support

An ERP Solution is only as good as the support behind it! Attivo Standard Support is much more than “Break-Fix”. Unlike other plans, it provides:

  • User Training
  • Custom Report Writing
  • “How-To” Guidance
  • Attivo Customer Portal
  • Complete System Documentation
  • Software Update Services
Support Plans

Complete Visibility, User Training & Documentation

Through our customer portal you can enter and track your support requests and view past history, as well as your system documentation. As part of our on-boarding process in Standard Support, we fully document your entire system including software versions, enhancements, work instructions, and configurations, so that you never have to hear ‘what system are you running over there?’ when calling in a support request. We also offer an extensive library of training guides and videos that are exclusively available to our support clients, as well as off-site training

Other services included in Standard Support

Database Administration

SQL Optimization

Data Health Check

System Monitoring

ERP, CRM and related applications depend on hundreds of database tables that need supervision. Maintaining SQL database security, monitoring table size, managing purge and archival functions, addressing error conditions and keeping integrated services working properly, are just a few of the tasks included in Database Administration. Your system also depends on Microsoft SQL Server, which considered the ‘engine’ that runs your system. We offer services for your server, including configuring server RAM allocation, managing database maintenance plans, monitoring disk space, applying service packs and other tasks all geared to help your system run fully optimized.

Managed Services

Through our customer portal you can enter and track your support requests and view past history, as well as your system documentation. As part of our on-boarding process in Standard Support, we fully document your entire system including software versions, enhancements, work instructions, and configurations, so that you never have to hear ‘what system are you running over there?’ when calling in a support request. We also offer an extensive library of training guides and videos that are exclusively available to our support clients, as well as off-site training

Unique Industry Billing

Unlike the rest of the industry, we bill quarterly instead of annually to help free up your cash flow. All time utilized is billed in 15-minute increments and any unused time is carried forward and available in the next quarter.

With The Attivo Group, you aren’t locked into an annual or long term contract. All Standard Support contracts can be canceled with a 30 day notice.

No annual or long-term contract

Managed Services

Looking for ERP service support? Contact us to discuss a custom-fit plan for your needs!