AttivoERP

Attivo TotalCare

Always On. Always Aligned.
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Support Keeps Your Business Moving.

Attivo TotalCare is a subscription-based ERP partnership — not just a support contract. For one predictable price, you get unlimited technical support, staff training, business process reviews, database health checks, and strategic guidance that evolves with your business, backed by a team that already knows your systems.

Why Attivo TotalCare?

ERP success was never just about the software.

It’s about continuously aligning technology, processes, people, and business goals — long after go-live. Most support plans stop at “is it broken.” Attivo TotalCare starts there and keeps going: optimization, training, and strategic guidance, so the system keeps earning its investment.

  • Strategic guidance & business alignment
  • Ongoing ERP optimization
  • Training, coaching & adoption support
  • Configuration assistance & best practices
  • AI & automation readiness
  • Affordable, predictable subscription access to real ERP expertise
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Why Attivo TotalCare?
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Your ERP Journey Your Timeline.

We meet you wherever you are — no pressure to move faster than your business needs to.
TotalCare - Heritage ERP

Heritage ERP

Keep what works. We keep your existing system running, supported, and aligned with your goals — no rip-and-replace required.
TotalCare - Modernization

Modernization

Improve before you replace. We optimize your processes and layer in AI, automation, and new tools where they actually pay off.
TotalCare - Future ERP

Future ERP

Transition when you’re ready. Selection, implementation, adoption, optimization — guided the whole way.

More than three decades of experience. Full lifecycle partnership. Proactive guidance, not just reactive fixes.

What’s Included

  • Attivo Academy

On-demand training with role-based lessons your whole team can use, anytime.

  • New Employee Onboarding

Fast, hands-on ERP training for new hires — lessons, live sessions, real support.

  • Monthly Hour of Power

A live monthly session with Attivo experts — bring your questions, get real answers.

  • Business Process Assessment (BPA)

A structured workflow review that turns into a prioritized improvement roadmap.

  • Customer Business Reviews

Regular check-ins to keep support aligned with your changing business.

  • Annual Software Update

We keep your ERP current — patches included at no charge.

  • Unlimited Tech Support

Portal, phone, and email support — with a team that already knows your setup.

  • Database Health Check
Proactive diagnostics that catch issues before they become downtime.
  • Attivo Utilities

Purpose-built tools that safely clean up and manage your database — beyond the standard interface.

  • Custom ERP Reporting

Up to six custom reports a year, built in Crystal Reports or SSRS.

The Attivo Advantage

With Attivo TotalCare, you’re never troubleshooting alone.

  • Faster resolutions and reduced downtime
  • Expert guidance that anticipates issues before they happen
  • Ongoing training so your team actually uses the system you paid for
  • Strategic insight to keep maximizing your ERP's value — not just keeping the lights on
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The Attivo Advantage
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Fixed Pricing That Grows With You

Pricing scales with your user count, based on a simple hourly-rate formula — no black box, no surprise invoices.

Reach out and we’ll walk you through exact pricing for your team size.

Request Your TotalCare Pricing

Note: Annual software license/maintenance fees from your ERP vendor are billed separately and aren’t included in TotalCare pricing.

Questions Worth Asking

Is TotalCare the same as a support contract?
No. Support contracts fix problems. TotalCare does that plus training, process reviews, database health checks, and ongoing strategic guidance — aimed at getting more value from your ERP over time, not just keeping it online.
What ERP systems does TotalCare cover?
TotalCare supports all the platforms Attivo works with — Acumatica, SAP Business One, Microsoft Dynamics 365 Business Central, Macola, and more!
Do I have to be an existing Attivo client to get TotalCare?
No — TotalCare is available whether Attivo implemented your system or not.
What's not included?
Training or implementation of brand-new applications you haven’t used before, and database corrections caused by user error or failed imports, are handled as separate projects. Custom reporting is included up to six reports per year using Crystal Reports or SSRS — more complex requests or other reporting tools are scoped separately. Everything else on this page is included.

Let us focus on your systems, so you can focus on your business.

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