The acronym ERP was first coined in the 90’s by Gartner. While ERP software got a few facelifts over the years, and upgrades to keep up with new technologies, basic functionality went primarily unchanged until the last few years. Companies like Exact Macola are pioneering a rapid evolution of software that is integrating a human element into already robust business functionality. There are three main benefits to modern ERP software that should be considered by any business looking to upgrade or implement ERP.
One of the main reasons companies have given for why their ERP implementation failed to meet expectations was a lack of user buy in. The fact of the matter is, there is no one size fits all software, and end users all use software differently. Until recently, end users were locked into rigid functionality.
Modern ERP, like Macola 10, has finally addressed this issue with the creation of personalized workspaces. The concept is to create unique user experience based on individual roles. Menus and dashboards can be completely customized based on how each individual uses the software. Data can be drilled into straight from the workspace and acted upon, streamlining processes and making it easier for end users to perform daily tasks.
Built in CRM
ERP and CRM (Customer Relationship Management) software have always gone hand in hand. And for years software developers have been creating software suites that can easily by integrated with one another. Modern ERP takes integration to the next level and just builds the CRM system directly into the ERP software.
There are a number of advantages to having built in CRM, first and foremost being a single database for all mission critical data. But you can also track the entire customer experience in one place and improve sales tools, leading to increased revenues and better customer retention.
ERP software is all about making processes more efficient in order to cut costs, so it should come as no surprise that automated workflows is the natural evolution of business software. But what exactly does that mean?
Automated workflows allow you to establish triggers that will alert users when it is their turn to complete a task. Not only does it sent alerts, but it guarantees that processes are followed in the correct order. They can even be set up to send notifications to managers to let them know when each step of a process is completed. Contingencies can also be set up when unexpected events occur to maintain deadlines and keep your customers happy.
There are a number of ways that modern ERP can help an organization improve efficiencies and grow revenues. Understanding what it can do for your organization is highly complicated. For more information on how ERP can help with your unique business needs you can call The Attivo Group at 877-428-8486 or contact us here.
Food Manufacturing and Modern ERP: Webinar
Are you in the Food and Beverage Industry? Be sure to sign up for our interactive webinar on February 23rd at 11am PST in which we demo a modern ERP system!