Back to Basics: Metrics of Six Sigma

Back to Basics: Metrics of Six Sigma

Six Sigma. These two words have probably done more to codify and make comprehensive processes for removing defects to better serve the needs of the customer than any other single business concept.   Sounds great, you might be saying, but what has it got to do with my business?  As we’ve discussed in previous articles, Implementing Six Sigma […]

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Defining Processes Using a SIPOC Diagram

In seeking to reduce waste, create greater efficiencies, and improve the value-benefit delivered to the customer, everything must begin by defining the process. Or, if one already exists, the task at hand is to enhance the process it to make it more useful. To accomplish this, a helpful tool called a SIPOC can be used. […]

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